Why Generic Dispatch Tools Fail Medical Couriers
Onfleet, OptimoRoute, and Shipday were built for restaurants, retail, and consumer last-mile. They don't track which driver has a current HIPAA certification, they don't log chain-of-custody handoffs, and they don't surface the audit trail when a hospital compliance officer asks for it. Medical courier operators end up patching the gaps with spreadsheets — until a missed cert costs them a contract.
