The Rav3n Blog
Courier Operations, Decoded
Practical guides for medical and specialty courier operators — HIPAA, dispatch automation, driver certifications, hospital contracts, and growth.
Compliance · 9 min
HIPAA Requirements for Medical Couriers: The Complete Guide
What HIPAA actually requires of medical courier companies — PHI handling, BAAs, driver training, audit logs, and the technical safeguards your dispatch software needs.
May 1, 2026
Operations · 7 min
How to Automate Courier Dispatch (Without Losing Control)
A practical guide to automating courier dispatch — from load board monitoring to driver assignment, SMS confirmation, and proof of delivery.
May 8, 2026
Founder Playbook · 12 min
How to Start a Medical Courier Business in 2026
Step-by-step playbook for starting a medical courier business — licensing, insurance, certs, HIPAA, contracts, and the tech stack you actually need.
May 12, 2026
Compliance · 8 min
Medical Courier Driver Certification Requirements
Every certification a medical courier driver needs: HIPAA, bloodborne pathogen, DEA, hazmat, chain of custody — and how to track them.
May 15, 2026
Compliance · 8 min
Chain of Custody Best Practices for Courier Operators
How to design a defensible chain-of-custody process for medical, legal, and specimen transport — including the data points your audit log must capture.
May 18, 2026
Growth · 10 min
How to Get Hospital Courier Contracts
What hospital procurement actually evaluates when picking a courier — and how small operators can win against entrenched incumbents.
May 20, 2026
Comparisons · 9 min
Best Dispatch Software for Owner-Operator Courier Companies
Comparing dispatch software for owner-operators and small fleets: Onfleet, Track-POD, CXT, Shipday, OptimoRoute, and Rav3n.
May 22, 2026
Operations · 7 min
Courier Business KPIs and Metrics That Actually Matter
The dashboard metrics every courier operator should track — revenue per run, deadhead %, on-time delivery, cert compliance, fleet utilization.
May 25, 2026